Frequently Asked Questions
Q: Do I need professional photos?
A: No, just take a photo from your smartphone or grab something you've already taken from Facebook or Instagram! Our designers will take care of the rest even if the image is low quality.
Q: How is the artwork of my pet created?
A: Every custom portrait is created by our very talented artists. We hand draw and digitally create your pet into a stylish, unique and personalised piece of art.
Q: Do you only create custom art of dogs and cats?
A: No, all furry friends are welcome!
Q: What if I change my mind about the background colour?
A: That's absolutely fine. Until you agree to the finished design we won't send your artwork to production giving you the peace of mind that you get exactly what you want.
Q: How long will my order take?
A: 2-7 business days, international orders can take up to 10 days.
Q: Can you send my prints to a friend if it’s a gift?
A: Yes, of course. A lot of people buy our products as gifts for other fellow pet lovers. Upon checkout, simply give us the address where you’d like the product to be sent to and we'll take care of the rest!
Q: Do you ship to the United States?
A: Yes, we have partnerships with Royal Mail and Parcel Force and we ship world wide so no matter where you are you can turn your pet into a Canvas Creature!